diva Casino & Sportsbook Platform

Service availability

We at diva provide our gaming and sportsbook services only in jurisdictions where such activities are legally permissible under applicable local law. We do not advertise, market, or offer access to our platform in regions where online gaming or sportsbooks are prohibited by statute or regulatory framework. Account holders are solely responsible for determining whether access to diva complies with the laws of their own location. We maintain no published list of "approved" or "restricted" jurisdictions because such determinations vary by region and change over time. Instead, we operate on the principle that diva services are available where the applicable law permits them. Before creating an account on diva, depositing funds, or wagering, we recommend that you verify the legal status of online gaming in your jurisdiction. Consult local legal counsel or your jurisdiction's gaming regulator if you are uncertain. Our terms of service include binding language stating that we do not offer services in jurisdictions where online wagering is prohibited. By creating a diva account, you implicitly represent that your access is lawful under your local law.

Account eligibility

Account creation on diva requires that you meet the minimum age and legal capacity requirements established by your jurisdiction. We do not impose a universal age threshold because the legal age of majority varies across regions. Instead, we require all account applicants to submit identity verification documents (government-issued identification, proof of address, or equivalent). Our verification team reviews submitted documents to confirm that you meet your jurisdiction's legal eligibility criteria before account activation and before permitting real-money wagering. Users who are under the legal age of majority in their region, who lack legal capacity due to guardianship or court order, or who are otherwise ineligible under applicable law cannot open or maintain a diva account. We also reserve the right to decline account creation or suspend an existing account if we reasonably believe a user does not meet eligibility criteria. This verification process applies uniformly to all applicants; we make no exceptions based on perceived risk or user profile. Once your account is active, continued eligibility is assumed unless we receive information indicating otherwise.

Local-law responsibility

You acknowledge and accept that access and use of diva are entirely your responsibility. Before creating an account, depositing funds, or placing any wager or gaming activity on our platform, you must independently verify that all such actions comply with the laws, regulations, and licensing requirements applicable to your jurisdiction. We publish our terms of service and this legal notice to inform you of our operational framework, but we cannot and do not provide individual legal advice regarding the lawfulness of your access or gaming activity in your specific location. Laws governing online gaming, sportsbooks, and wagering services vary significantly across regions and change periodically. A jurisdiction that permits online gaming today may restrict or prohibit it tomorrow, and vice versa. You remain solely responsible for staying informed of legal changes that may affect your eligibility to use diva. If you continue accessing or using diva after becoming aware that such access violates your local law, that decision and any resulting legal consequences are yours alone. diva cannot be held liable for your failure to comply with your jurisdiction's laws, regulations, or licensing requirements, nor for any penalties, legal actions, or other consequences arising from such non-compliance.

Data and privacy scope

Our collection, use, and retention of your personal data are governed by our Privacy PolicyWhen you create a diva account and engage in gaming or sportsbook activities, we collect information necessary for identity verification (Know Your Customer, or KYC), payment processing, fraud prevention, and legal compliance. This includes your name, date of birth, address, government-issued identification number, bank account details or mobile-wallet credentials, and comprehensive transaction history covering all deposits, withdrawals, and gaming activity. We use this data to verify your eligibility and identity, process deposits and withdrawals through DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI, detect suspicious or fraudulent activity, settle game outcomes and sports bets accurately, and comply with legal and regulatory obligations imposed by the jurisdictions in which diva operates. We do not share your personal data with third parties for marketing purposes, but we may disclose it to financial institutions, payment processors, identity-verification services, law enforcement agencies, and regulatory authorities if required by law, court order, or legitimate compliance obligation. Our data security practices include encryption of sensitive information, access controls limiting employee access to necessary data, and regular security audits. However, no security measure is absolute; while we employ industry-standard protections, we cannot guarantee that your data will never be compromised. For detailed information about what data we collect, how long we retain it, your rights regarding data access and deletion, and how we handle your information, please review our full Privacy Policy.

Contact for legal inquiries

If you have questions about our legal framework, your eligibility to use diva, your jurisdiction's laws as they relate to our platform, or concerns about potential regulatory violations, you may contact our legal and compliance team via email or our in-app support form. We maintain a dedicated legal-inquiry channel separate from general customer support to ensure your message reaches the appropriate department. Response times vary depending on inquiry volume and complexity, but we typically acknowledge receipt within one business day and provide a substantive response within five business days. We do not provide individual legal advice; instead, we clarify how our platform operates, how our terms of service apply to your specific situation, and what options are available if we determine that your use of diva may violate your local law. In some cases, we may advise you that we are unable to maintain your account or process your requested transaction if we reasonably believe your circumstances fall outside the scope of jurisdictions where diva lawfully operates. For urgent compliance matters, regulatory inquiries, or other time-sensitive legal questions, you may also contact our compliance officer through the formal legal contact form available in the footer of our platform.