diva Jurisdiction Notice

Service availability

We at diva provide gaming and sportsbook services—encompassing slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (roulette, baccarat, blackjack, Dragon Tiger, multi-camera studios), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, esports including Mobile Legends, Free Fire, PUBG Mobile), and related features—only in jurisdictions where online gaming and wagering services are legally permissible under applicable local law. We do not advertise, promote, or market our services in regions where such activities are prohibited by statute, regulation, or decree. We maintain no published list of "approved" or "restricted" jurisdictions because legal frameworks vary by region and change periodically. Instead, we operate on the principle that diva services are available only where the applicable law permits them. Before creating an account on diva, depositing funds via DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI, or any other method, or placing any wager, you must independently verify that such activity is lawful in your jurisdiction. We recommend consulting local legal counsel or your jurisdiction's gaming regulator if you are uncertain. Our terms of service include binding language stating that we do not offer services in jurisdictions where online wagering is prohibited. By creating a diva account, you represent that your access is lawful under applicable law in your location.

Account eligibility

Account creation on diva is restricted to users who meet the minimum age and legal capacity requirements established by applicable law in their jurisdiction. We do not impose a universal age threshold because the legal age of majority and capacity requirements vary across regions. Upon account application, we require comprehensive identity verification including government-issued identification, proof of residence, and personal information. Our verification team reviews submitted documents to confirm that you meet your jurisdiction's legal eligibility criteria before account activation and before permitting real-money wagering on diva. Users who are below the legal age of majority in their region, who lack legal capacity due to guardianship, conservatorship, court order, or similar legal status, or who are otherwise ineligible under applicable law cannot open or maintain a diva account. We reserve the right to decline account creation or suspend any existing account if we reasonably believe the user does not meet the eligibility criteria set by applicable law. This verification process applies uniformly to all applicants; we make no exceptions based on perceived risk level or user profile.

Local-law responsibility

You acknowledge and accept that access and use of diva are entirely your responsibility. Before creating an account, depositing funds, or placing any wager or engaging in any gaming activity on our platform, you must independently verify that all such actions comply with the laws, regulations, and licensing requirements applicable to your specific jurisdiction. We publish our jurisdiction notice, terms of service, and privacy policy to ensure transparency about our operational framework, but we cannot and do not provide individual legal advice regarding the lawfulness of your access or gaming activity in your specific location. Laws governing online gaming, sportsbooks, and wagering services vary significantly across regions and change over time. A jurisdiction that permits online gaming today may restrict or prohibit it in the future, and conversely, a jurisdiction that prohibits it today may legalize it. You remain solely responsible for staying informed about legal changes that may affect your eligibility to use diva. If you continue accessing or using diva after becoming aware that such access violates your local law, that decision and any resulting legal consequences are yours alone. diva cannot and will not be held liable for your failure to comply with your jurisdiction's laws, regulations, or licensing requirements, nor for any penalties, legal actions, or other consequences arising from such non-compliance.

Data and privacy scope

Our collection, use, and retention of your personal data are governed by our Privacy Policywhich is incorporated by reference into this notice. When you create a diva account and engage in gaming or sportsbook activities, we collect information necessary for identity verification (Know Your Customer, or KYC), payment processing, fraud detection, account management, and legal compliance. This includes your name, date of birth, address, government-issued identification number, social security number or equivalent, bank account details, mobile-wallet credentials (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS), and comprehensive transaction history covering all deposits, withdrawals, wagers, and gaming outcomes. We use this data to verify your identity and eligibility, process deposits and withdrawals through your chosen payment methods, detect and prevent fraudulent or suspicious activity, settle game outcomes and sports bets accurately, and comply with legal and regulatory obligations imposed by the jurisdictions in which diva operates. We do not share your personal data with third parties for marketing or commercial purposes, but we may disclose it to financial institutions, payment processors, identity-verification services, law enforcement agencies, and regulatory authorities if required by law, subpoena, court order, or legitimate compliance obligation. Our data security practices include encryption of sensitive information, access controls limiting employee access to necessary data only, and regular security audits. However, no security measure is absolute; while we employ industry-standard protections, we cannot guarantee that your data will never be compromised or accessed without authorization. For detailed information about what data we collect, how long we retain it, your rights regarding data access and deletion, how we handle international data transfers, and how we respond to data-breach incidents, please review our full Privacy Policy.

Contact for legal inquiries

If you have questions about our jurisdiction notice, account eligibility, your local law's regulatory framework as it relates to diva, or concerns about potential compliance violations, you may contact our legal and compliance team via email or the in-app support form. We maintain a dedicated legal-inquiry channel separate from general customer support to ensure your message is routed to the appropriate legal or compliance officer. Response times vary depending on inquiry volume and complexity, but we typically acknowledge receipt within one business day and provide a substantive written response within five business days. We do not provide individual legal advice to users; instead, we clarify how our platform operates, how our terms of service apply to your specific situation, and what options are available if we reasonably determine that your use of diva may violate your local law. In some cases, we may advise you that we are unable to maintain your account or process a requested transaction if we determine that your location or circumstances fall outside the scope of jurisdictions where diva lawfully operates under applicable law. For urgent compliance matters, regulatory inquiries, or time-sensitive legal questions, you may also contact our compliance officer through the formal legal contact form available in the footer of our platform. We cooperate fully with regulatory authorities, law enforcement agencies, and legal proceedings as required by applicable law and court order.