diva Terms of Use
When you join diva, you agree to the terms that govern your account, deposits, withdrawals, and gameplay across our platform. These terms apply to all users accessing our sportsbook, live-dealer tables, slot games, and esports markets from any device or location where our services are legally available. We set out these conditions to ensure clarity about your rights, our obligations, and the rules that protect both you and our platform.
Our diva terms cover account creation and verification, deposit and withdrawal mechanics, bonus eligibility, dispute resolution, and the jurisdiction-restricted nature of our services. We do not use opaque language or hidden clauses; instead, we explain our policies in plain terms so you understand what to expect when you fund your account, place wagers, or request a cashout.
This document is binding once you create a diva account. By registering, you confirm that you have read and accepted these terms. If any term is unclear or conflicts with your understanding, we encourage you to contact our support team before depositing funds.
Account Opening and Verification on diva
We require all diva account holders to complete identity verification before accessing real-money gameplay. This process, known as Know Your Customer (KYC), protects both you and our platform from fraud and ensures compliance with applicable law. When you register, you provide your name, date of birth, address, and government-issued identification number. Our verification team reviews these documents and confirms your eligibility within one to two business days.
Once verified, your account is active and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, and e-wallet. We do not impose arbitrary deposit caps; limits are set by your payment provider and your account verification tier. Your account balance is displayed in Indonesian Rupiah (IDR) and is accessible across all diva games—slots such as Aviator, Sweet Bonanza, Fortune Tiger, and Mahjong Ways; live-dealer tables including roulette, baccarat, and Dragon Tiger; sportsbook markets covering Liga 1, Piala AFF, and Champions League; and esports offerings like Mobile Legends and Free Fire.
We reserve the right to suspend or close any account that violates our terms, engages in fraudulent activity, or appears to breach applicable law. If we close your account, we will return any remaining balance to your registered payment method within five business days, subject to verification requirements.
Deposits and Withdrawals
Deposits to your diva account are processed instantly once payment confirmation is received from your chosen provider. Your balance updates immediately and is available for gameplay. We do not charge deposit fees; any fees imposed are by your payment provider and are outside our control.
Withdrawals follow the same process in reverse. You initiate a withdrawal request via your diva dashboard, specify an amount, and select a destination payment method. We process your request subject to account verification; if any required documents are pending, we notify you and pause the withdrawal until verification completes. Once approved, we release your funds to your chosen method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank account. Mobile-wallet withdrawals typically complete within hours; bank transfers may take one to two business days depending on the receiving institution's processing schedule.
We do not impose withdrawal caps or arbitrary delays. Processing time depends on your payment provider and account verification status. During periods of high withdrawal volume—such as around Idul Fitri or major esports tournaments—queues may lengthen slightly, but we maintain consistent processing standards.
Bonus Terms and Conditions
We at diva offer promotional bonuses to new and existing players. These bonuses are subject to specific terms: they may carry play-through requirements, apply only to certain games, or expire after a defined period. We display bonus terms clearly at the point of offer; you must accept these terms before the bonus credits to your account.
Bonus funds are separate from your deposited balance and are subject to conditional use. For example, a bonus may require you to wager it five times on qualifying games before you can withdraw it. If you do not meet the condition within the specified timeframe, the bonus expires and is forfeited. We do not refund expired bonuses.
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Bonus eligibilityRequirement
Bonuses are available only to users who meet our account eligibility criteria and have completed identity verification.
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Play-through conditionsCondition
Each bonus specifies which games contribute to play-through and at what rate. Slots typically contribute non-specific info; some table games may contribute at a lower rate.
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ExpirationTimeline
Bonuses expire after a set period (typically 30 days). Unused bonuses are forfeited and cannot be recovered.
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Withdrawal restrictionsRule
Bonus funds cannot be withdrawn until play-through conditions are met. Once conditions are satisfied, bonus funds merge with your account balance and become withdrawable.
Our diva Dispute Resolution and Jurisdiction Policy
If you believe a wager has been settled incorrectly or a transaction has not been processed as expected, contact our support team via the in-app help centre or email. We investigate all disputes within five business days and provide a written response explaining our findings. Our decision is based on game logs, transaction records, and applicable terms.
We at diva maintain detailed records of all gameplay, deposits, and withdrawals. These records are the authoritative source for dispute resolution. If our records show that a wager settled correctly according to the game rules and our terms, we will not reverse the outcome or refund the wager. However, if we identify a technical error or system malfunction, we will correct it and adjust your account accordingly.
Our diva services are available only in jurisdictions where online gaming and sportsbook services are legally permissible under applicable local law. We do not advertise or offer access in regions where such activities are prohibited. Users are responsible for verifying that access to diva complies with their jurisdiction's laws before creating an account or depositing funds. If you access diva from a jurisdiction where such access is prohibited, that decision is yours alone, and we cannot be held liable for any legal consequences.
These terms are governed by the laws applicable to the jurisdictions where we operate. Any dispute arising from your use of diva will be resolved through our internal dispute process first. If you remain unsatisfied after our investigation, you may escalate your complaint to the relevant gaming regulator or legal authority in your jurisdiction. We cooperate fully with regulatory inquiries and legal proceedings.
We reserve the right to update these terms at any time. Changes take effect immediately upon publication on our platform. Continued use of diva after a change constitutes acceptance of the updated terms. We encourage you to review these terms periodically to stay informed of any modifications.
Our legal team maintains these terms to reflect our current policies and applicable regulations. Questions about specific terms or how they apply to your account can be directed to our support team via the in-app help centre.
Legal and Jurisdiction Information
Service availability
Our diva platform and all gaming services—including slots such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; live-dealer tables including roulette, baccarat, blackjack, and Dragon Tiger; sportsbook markets covering Liga 1, Piala AFF, Champions League, and Piala Indonesia; and esports offerings like Mobile Legends, Free Fire, and PUBG Mobile—are offered only in jurisdictions where online gaming and sportsbook services are legally permissible under applicable local law. We do not advertise, promote, or offer access to our services in regions where such activities are prohibited by statute or regulatory decree. Users are responsible for determining whether access to diva complies with the laws of their own location. We maintain no list of "approved" or "restricted" jurisdictions; instead, we operate on the principle that our services are available where the applicable law permits them. If you are uncertain about the legal status of online gaming or sportsbook access in your area, we recommend consulting local legal counsel or your jurisdiction's gaming regulator before creating an account or depositing funds. Our terms of service include a clause stating that we do not offer services in jurisdictions where online wagering is prohibited, and users implicitly represent that they are accessing diva from a location where such access is lawful.
Account eligibility
Account creation on diva requires that you meet the minimum age and legal capacity requirements set by your jurisdiction. We do not specify a universal age threshold because legal age varies by region and applicable law. Instead, we require that you verify your identity and age through our account registration process, which includes submission of government-issued identification, proof of address, or equivalent documentation. Our verification team reviews submitted documents to confirm that you meet your jurisdiction's legal eligibility criteria before account activation and before permitting any real-money wagering. If you are under the legal age of majority in your region, or if you lack legal capacity due to guardianship, court order, or similar status, you are ineligible to open or maintain a diva account. We also reserve the right to decline account creation or suspend an existing account if we reasonably believe a user does not meet the eligibility criteria. This verification process applies uniformly to all users; we do not make exceptions based on perceived risk or user profile.
Local-law responsibility
You acknowledge that access and use of diva are your sole responsibility. Before creating an account, depositing funds, or placing any wager on our platform, you must independently verify that such actions comply with the laws, regulations, and licensing schemes applicable in your jurisdiction. We publish our terms of service and this legal notice to inform you of our operational framework, but we cannot and do not provide legal advice regarding the lawfulness of your access in your specific location. Laws governing online sportsbooks, gaming, and wagering vary significantly across regions and change over time. A jurisdiction that permits online gaming today may change its policy tomorrow, or a jurisdiction where online gaming is currently prohibited may legalize it. You remain solely responsible for keeping abreast of legal changes that may affect your eligibility to use diva. If you continue to access our services after becoming aware that such access violates your local law, that decision and any consequences are yours alone. diva cannot be held liable for your failure to comply with your jurisdiction's laws or regulations.
Data and privacy scope
Our collection, use, and retention of your personal data are governed by our Privacy PolicyWhen you register on diva and participate in gaming or sportsbook activities, we collect information necessary for identity verification (Know Your Customer, or KYC), payment processing, and fraud prevention. This includes your name, date of birth, address, government-issued identification number, bank account details or mobile-wallet credentials, and transaction history including all deposits, withdrawals, and wagers. We use this data to verify your eligibility, process deposits and withdrawals, detect suspicious activity, and comply with legal obligations imposed by the jurisdictions where we operate. We do not share your personal data with third parties for marketing purposes, but we may disclose it to financial institutions, payment processors, identity-verification services, and legal authorities if required by law or court order. Our data security practices include encryption, access controls, and regular security audits. However, no security measure is absolute; while we employ industry-standard protections, we cannot guarantee that your data will never be compromised. For detailed information about what data we collect, how long we retain it, and your rights regarding access or deletion, please consult our full Privacy Policy.
Contact for legal inquiries
If you have questions about our legal framework, your eligibility to use diva, your jurisdiction's laws as they relate to our services, or concerns about potential regulatory violations, you may contact our legal and compliance team via email or our in-app support form. We maintain a dedicated legal-inquiry channel separate from general customer support to ensure your message reaches the appropriate department. Response times vary depending on inquiry volume and complexity, but we typically acknowledge receipt within one business day and provide a substantive response within five business days. We do not provide individual legal advice; instead, we clarify how our services operate, how our terms apply, and what options are available if we believe your use of diva may violate your local law. In some cases, we may advise you that we are unable to service your account if we determine that your location or circumstances fall outside the scope of jurisdictions where we lawfully operate. For urgent compliance matters or regulatory inquiries, you may also contact our compliance officer through the formal legal contact form available in the footer of our platform.